Deposit Requirement and Cancellation Policy
At Prettylooks Aesthetic Center we strive to provide excellent service to all our clients. To ensure efficiency and fairness, we have implemented the following cancellation policy and deposit requirement:
1. Deposit to Secure Appointment:
- A refundable deposit of ₱1,000 is required to secure your appointment.
- You will be contacted by your preferred branch with the bank details for making the deposit.
- To reserve your slot, please send a copy of your deposit slip as confirmation.
- This deposit will be credited towards the cost of your service on the day of your appointment or will be returned in cash after your schedule.
-In the event that you are unable to comply with your scheduled appointment and fail to notify us within the specified cancellation period, the deposit will be forfeited.
2. Cancellation Policy:
- If you need to cancel or reschedule your appointment, please notify us at least 24 hours in advance within the clinic hours 10:00 am to 7:00 pm.
- For cancellations or rescheduling with less than 24 hours notice, we will do our best to fill your appointment slot. However, if we are unable to do so, your deposit will be forfeited.
3. Forfeiture of Deposit:
- If you cancel or reschedule your appointment twice, regardless of the notice period, your deposit will be forfeited.
- Please understand that when we reserve an appointment for you, we decline other clients for that time slot. If you do not appear for your scheduled appointment, it results in a loss of business for us.
- This policy is in place to ensure that we can accommodate all of our clients efficiently and fairly, and to minimize the impact of lost opportunities to serve other clients.
4. Late Arrivals:
- We understand that sometimes being late is unavoidable. However, depending on circumstances, we may be forced to limit the number of procedures or reschedule your service.
- Clients arriving more than 15 minutes late may need to be rescheduled, and the deposit will be forfeited.
5. No-Shows:
- Failure to show up for your scheduled appointment without prior notification will result in the forfeiture of your deposit.
6. Redeeming Your Deposit:
- Upon arrival for your scheduled service, the ₱1,000 deposit will be deducted from the total cost of your service or refunded to you after the service has been rendered.
We appreciate your understanding and adherence to our policy. This enables us to better manage our appointments and provide the best service to all our valued clients. If you have any questions or need to manage your appointment, please contact your preferred branch for clarifications and assistance.
Thank you for choosing Prettylooks.